Remote Assistance

Mitsubishi Heavy Industries (MHI), a significant global player in the engineering and heavy industries sector, is part of the larger Mitsubishi group, operating 300 different companies around the world. The corrugated manufacturing division, based in Hunt Valley, MD, is known for its flagship machine, the Evol, used ubiquitously for manufacturing cardboard boxes.

MHI’s AR journey started pre-COVID, when Laslo was seeking a library of procedures solution to enhance the tech support of his 50-technician team, servicing 200 Evol machines around the world.

Scope AR role

The customer success lead’s role is shifting to include supporting the data storytelling required to enable the most effective proof points for integrating and scaling AR usage across an organization. Seeing the growth pathways of organizations we’ve supported over time may provide insights into realizing digital transformation for your organization:

The unforeseen circumstances of the pandemic, coupled with operational ingenuity, led Mitsubishi Heavy Industries (MHI) to integrate our AR platform, WorkLink, into a remote assistance service offering and a new way of tying AR use to revenue.

A group of people standing and staring at automobiles being assembled.

Gain insights into augmented reality for industrial machinery support and troubleshooting. Co-founder
David Nedohin hosts a webinar on identifying and resolving key use cases, featuring Mitsubishi Heavy Industries' WorkLink solution.

Gain insights into augmented reality for industrial machinery support and troubleshooting. Co-founder David Nedohin hosts a webinar on identifying and resolving key use cases, featuring Mitsubishi Heavy Industries' WorkLink solution.